When a student doesn’t like her grade, and her professor won’t change it, she goes to the dean of the college. What type of influence principle is this? A. Make people like you
B. Make use of higher authority
C. Reward the behaviors you want
D. Rely on the rule of reciprocity

1. what are the unique operational challenges to delivering fresh meals? 2. why is speed of delivery so important for delivered meals? what variety of options contribute to this performance metric? 3. how could operations management concepts be utilized to improve the performance of freshly? 4. what are your typical product delivery times? what would be required to speed these up? 5. what are your delivery batch quantities? how could you reduce batch size and reduce delivery cost simultaneously using operations management concepts?