Question One: Impact of Promotion of Mrs. Batra:

Mrs. Batra has been working in the administration department of a hospital in Nairobi for the last 20 years. She is highly dedicated to her job and has a very good rapport with her superiors and co-workers. About eight months ago she was promoted into upper ranks of management and was assigned to the supply department of the hospital as a manager. Every body was happy for her and congratulated heron her promotion. The employees in this new department welcomed her and promised her all the cooperation. Mrs. Batra finds the job very challenging and psychologically rewarding.

She is very good manager and an interesting person, every one in her department likes to come to work because mrs. Batra makes the day interesting. Since she became the manager, absenteeism is down by 20%. She has a very pleasant personality and is always available to help her subordinates. She is efficient, responsible and responds to all communication in a timely manner. She attends all meetings fully prepared to discuss all issues under consideration. This is, she was, at least until last month.

During the last month, she seems to have changed considerably for the worse, both her superiors and her subordinates find her behavior strange. She is not as polite and amicable as she used to be. Lasts week she missed a very important meeting of top administrators. She was requested to research an issue and prepare the material to present at the weekly meeting. She did not do so. She is often late to work and does not take much interest in the communication she receives from superiors and other departments and does not respond to these memos in a timely manner. She has become aloof and seems tired most of the time.

The director of the hospital, Mr. Kimaka, noticed this change in her behavior early and has been covertly monitoring her behavior for the last three weeks. Early today, Mr. Kimaka had a talk with one of the in-house psychiatrist explaining Mrs. Batras changing work behavior patterns. The psychiatrist, Dr. Mbeki suggested that perhaps she has been over-working herself and takes her job too seriously. Mr. Kimaka suggested to Dr. Mbeki that he should talk to Mrs. Batra and find out if there were any difficult situations at home that might be affecting he behavior. Mrs. Batra has been married for over 20 years and has no children. Mr. Kimaka is concerned that Mrs. Batra ought to get help before she suffers a total collapse. Dr. Mbeki promised to do so.

Required.

What are some of the symptoms of work overload, Does Mrs. Batra suffer from over-working conditions? Explain your reasons.

Given this information, do you think that there may be marital problems at her home that are affecting her work? Could it also be that her work is affecting her family life that is further affecting her work? Justify your speculation.

It seems that Mrs. Batra is suffering from stress syndrome. If you were her close friend, what steps would you take to find out the real reasons for her stress and how would you handle such a delicate issue?

Question Two

Its understood that the accuracy of res
ponse to a given situation would depend upon the accuracy of the perception of characteristics of such a situation. What are the factors that become barriers to perceptual accuracy?

Using examples, clearly identify and discuss the various leadership styles that can be available to a practicing Hospital Director in the region today.