A customer is purchasing a set of sheets for a new apartment and is 2 points considering adding aminogram to the sheets. The store's policy states that
the addition of monogramming would make the sheets non-returnable,
and the customer is slightly concerned the color may not match the
apartment's bedroom. In order to enforce store policy, what should the
salesassociate say?
"You can always exchange the sheets for a different color if these don't match."
"Please be aware that it is our store policy that personalized items cannot be
returned."
"Our return policy is quite strict, so I would recommend that you don't buy these
sheets
O "I think you can return the sheets for a refund if the color isn't right