Leanne works as a client manager in a small firm that helps individuals manage their online reputations. As a client manager, Leanne works with a team of coworkers who all have different but equal roles ranging from technical and research jobs to client communications. Yesterday the CFO left Leanne a voice message letting her know that his friend Carl, a freelance writer, is interested in improving his online presence. The CFO said that Carl would be contacting Leanne and her team of coworkers very soon. In preparation for their interactions with Carl, Leanne reviewed Carl’s website and asked one of the researchers to gather some preliminary information on Carl’s social networking profiles. Later, Leanne was reviewing the information on Carl while drinking coffee in the break room. One of her supervisors noticed the name on the file Leanne was reading. The supervisor noted that he knew Carl and mentioned that he could sometimes be a little difficult to work with. The CFO’s voice mail to Leanne is an example of what type of communication?