Determine the number of full-time release of information (ROI) staff that is needed for an HIM department based on the following information. Use a 7.5-hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 16 pieces of mail per day)
of those 5 per day are attorney requests --35 minutes to complete and log
5 per week are subpoenas-2.5 hours to complete and log
9 per day are insurance requests
45 minutes to complete and log
1 miscellaneous request per day-30 minutes to complete and log
20 walk-in requests per day-10 minutes to complete and log requests