Select all of the statements that correctly describe a beneficial use of the service- process matrix.
Identifies quadrants that aren't currently being used.
Tells you which service process quadrant you should use.
Prioritizes service process quadrants from least to most efficient.
Suggests opportunities to adapt good ideas from other industries that have key
similarities to your business.
Facilitates consideration of how your competitive priorities can differentiate the
positioning of your service process from those of your competitors.