To minimize the high cost of hiring and laying off employees in a service supply chain, the service provider can use some specific strategies to deal with periods of high demand. Which of the following strategies could the service provider adopt? a. Doing training or cross training of employees.
b. Using employee scheduling policies.
c. Using customers as "hidden employees".
d. Doing other jobs.
e. Using part-time employees.
f. Using technology.
g. Using cross-trained employees to help with tasks that are busy.
h. All of the above answer choices.
i. None of the above answer choices.