A quality control activity analysis indicated the following four activity costs of a hotel: Inspecting cleanliness of rooms $49,300
Processing lost customer reservations 98,600
Rework incorrectly prepared room service meal 246,500
Employee training 98,600
Total $493,000
Sales are $2,900,000. Prepare a cost of quality report. Round percent of sales to one decimal place.

The Cost of Quality Report is as follows:

Quality Cost                 Quality     Percentage of                  Percentage of

Classification                  Cost        Quality Cost                      Total Sales

Prevention                  $98,600     20% ($98,600/$493,000)     3.4%

Appraisal                       49,300     10% ($49,300/$493,000)       1.7%

Internal Failure           246,500     50% ($246,500/$493,000)  8.5%

External Failure            98,600     20% ($98,600/$493,000)     3.4%

Total Quality Costs $493,000     100%                                       17.0%

Data and Calculations:

Inspecting cleanliness of rooms                             $49,300 (Appraisal)

Processing lost customer reservations                   98,600 (External failure)

Rework incorrectly prepared room service meal 246,500 (Internal failure)

Employee training                                                    98,600 (Prevention)

Total                                                                     $493,000

Sales                                                                 $2,900,000

Percentage of Quality Cost = Quality Cost/Total Quality Cost * 100

Percentage of Total Sales = Quality Cost/Total Sales * 100

Thus, the cost of quality report is an appraisal of how the hotel uses its resources to prevent poor quality, including its internal and external failures.

Learn more about cost of quality report here:

mauve company permits employees to occasionally use the copying machine for personal purposes

answerproduct line length; product mix width;