1. Customer service means: a. The ability of an organization to constantly and consistently exceed the customer's expectations.
b. Meeting the needs and desires of any customer.
c. Where customer relationships can lead to partnerships.
d. All of the Above.
2. Types of customers include:
a. Internal customers
b. External customers
0
c. Extracurricular customers
d. Only A and B
3. Exchange of value involves give and take.
a. True
O b. False
4. The ultimate goal of customer service is to:
a. Make more money
O b. Maintain an average level of satisfaction of your customers, in comparison to similar companies
c. Create customer loyalty
d. Find the right mate for you