A. treats financial indicators as the sole measurement of performance B. evaluates performance based on organizational participation in improving processes C. does not consider operational performance measures D. incorporates both financial and operational performance measures

Option D: Incorporates both financial and operational performance measures

Explanation:

Balance Scorecard Concept

This was said to be published in 1992 by Kaplan and Norton. Thereafter, a book version was made in 1996.

It is also said to be a form of Traditional performance measurement that depends on external accounting data as out of date(old/out of use).

This approach aim to obtain 'balance' to the financial perspective.

Balanced Scorecard

This is simply regarded as a form of strategic planning and management system that is being used to merge or align business activities to the vision and strategy of the organization through the act of monitoring performance against strategic goals.

Importance of Balanced Scorecard

1. Improve organizational performance by measuring what matters

2. Increase focus on strategy and results

3. Align organization strategy with workers on a day-to-day basis.

3. Focus mainly on the drivers key to future performance