Business, 24.06.2021 19:30 joannachavez12345
MackAir is a rapidly growing airline promising people environmentally sensitive flights. One of MackAir’s top competitive priorities is on-time arrivals. Each week for the past 30 weeks, Quality VP Jay Bondi has checked a random sample of 100 flight arrivals for on-time arrival and tracked the number of flights that did not meet MackAir’s definition of "on time". This information is given in the tab Late Flights.
a. Calculate the overall percentage of late flights and 95% upper and lower control limits of a p-chart for this situation.
b. Assume that the airline industry’s upper and lower control limits for the percentage of flights that are not on time are .1000 and .0400, respectively. How do these compare with the MackAir’s control limits in (a)? Comment.
c. Plot the percentage of late flights in each sample. Do all samples fall within MackAir’s control limits? When one falls outside the control limits, what should be done?
d. What can VP Bondi report about the quality of service? Summarize in 4-5 lines
Answers: 3
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MackAir is a rapidly growing airline promising people environmentally sensitive flights. One of Mack...
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