An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users. Which routing approach would you use?
A. Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills.
B. Route directly to users who are members of a work group that uses skill rating parameters.
C. Route requests to a reporting manager who assigns the request to a user to ensure fast processing.
D. Route requests to a work group whose members have the skill rating parameters.