Business, 18.06.2021 14:10 linda3025

One of your agents has good customer satisfaction ratings but he is missing his targets for call volume because he spends too much time talking with each customer You discuss this with him but he doesn't improve How would you respond? Select all that apply. A Suggest that he set a timer for each calls
B Frequently remind all agents to keep their calls short
C Review the key performance metrics with your team
D Start a friendly competition for the highest call volume
E Remind him to follow the script
F Monitor his calls and intervene when they run too long

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