subject
Business, 18.06.2021 14:00 isabelleecurtis

You're the Customer Service Supervisor for a fire department overseeing the citizen hotline which is staffed by firefighters. A woman calls to complain about some firefighters she saw grocery shopping while on duty. The firefighter taking the call responds angrily and hangs up. How would you respond? Select all that apply. A Recommend the firefighter find better ways to manage his anger at work
B Reprimand the firefighter and remove him from hotline duty
C Call the citizen back to explain why the firefighters were grocery shopping
D Coach the firefighter on how to respond to angry citizens
E Call the citizen back and assure her you'll investigate the issue ​

ansver
Answers: 2

Another question on Business

question
Business, 21.06.2019 18:30
Theodore is researching computer programming he thinks that this career has a great employment outlook so he’d like to learn if it’s a career in which he would excel what to skills are important for him to have and becoming a successful computer programmer
Answers: 3
question
Business, 21.06.2019 21:00
Chipotle mexican grill, the american mexican food chain restaurant, opened its first restaurant in the united states in 1993. in 2010, chipotle opened its first restaurant in the united kingdom in london on charing cross. by late may 2013, the company had 6 restaurants in london, but they have not been doing well even though the british have taken a liking to mexican food (boyle, 2013). why has this successful u.s. chain not seen the same success overseas? if you were chipotle's ceo, how would you fix this situation? what is an alternative means of venturing outside of its domestic markets that may allow for a competitive advantage? then, pick a company that has not yet expanded overseas, or if it has expanded, suggest a different strategy for entrance into an overseas market that you feel would be more strategic for the company. research its rivals in the global marketplace and market conditions in the overseas market you are targeting. justify your recommended entry strategy based on these industry and market conditions.
Answers: 1
question
Business, 22.06.2019 02:00
What is the main role of ctsos at the local level? at the local level, the main role of ctsos is to encourage students to become urge them to programs and competitive events.1. a.internsb.traineesc.members2.a.participateb.trainc.win
Answers: 3
question
Business, 22.06.2019 11:00
Zoe would like to be able to save for night courses at the local college. which of these would be a good way for zoe to make more money available for savings without dramatically changing her budget? economía
Answers: 2
You know the right answer?
You're the Customer Service Supervisor for a fire department overseeing the citizen hotline which is...
Questions