2. Discuss the CA/T project success so far including: a) The traffic and congestion has not only disappeared, but has been untangled, thanks to the massive road, bridge and tunnel realignment b) Southwest and other airlines has been expanding its presence at Logan International Airport because of how the Big Dig has improved the movement of people and goods in the area c) A city as old and dense as Boston suddenly gained 15 acres of prime land for parks and open space d) Do the successes in the CA/T project outweigh the problems

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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