Scenario 17.1. Sheila works at an industrial products firm. She is sent to an industrial products trade show to man a booth. At the booth she talks with a number of company representatives and urges them to write their names and contact information on a card so she can contact them later. When she gets back to the office, Sheila plans to go over the contacts and do some research to determine whether they have bought from the firm before, their industry and interests, and whether they are the key decision makers of the businesses. Refer to Scenario 17.1. At the trade show, Sheila is engaging in which stage of the personal selling process. a. prospecting b. closing the sale c. approach d. making the presentation e. preapproach