Performance management includes standards for measuring how well individual performance supports the company's goals, practices for
measuring performance against those standards, and .

O A. procedures for giving feedback to employees

0 B. preparation for moving into managementjobs

O C. hands-on learning methods

0 D. presentations by a trainer

Saks fifth avenue wants to learn about its consumers' attitudes toward on-line purchases. there are numerous studies that are available about consumers and on-line buying, but saks believes its customers might be different from the usual on-line consumer profile, so they decide to conduct their own study. if saks were to use the available data about consumer attitudes, it would be using data; however, if saks does its own study it would collect data.