"Customer: I want to report what I think is clearly a fraudulent transaction on my account. It's for $85 on a dating website that I have never visited. I'm a married woman." Based on the transcript above, select the most accurate observation Agent: Goodness! Let me go ahead and verify that transaction for you, Ms. Wrinkler. Customer: Yes, please. Thank you very much. Agent: I'm seeing a charge for $85 which you mentioned is unauthorized because you are married, is this correct? Based on the transcript above, select the most accurate observation? We cannot arrive at a conclusion based on the transcript above The representative captured the exact nature of the issue The representative did not capture the exact nature of the issue