3. An associate in a home improvement store is asked by a customer to cut some shelving to fit the measurements of his master bedro store freely provides. If the associate has never cut shelving before, which of the following BEST represents an appropriate response to
O A. Apologize for not having been trained on the equipment and explain that the shelving will need to be cut elsewhere.
O B. Take initiative and figure out how to use the cutting equipment to cut the shelves to the desired specifications,
O C. Let the customer know that the associate will be happy to find a co-worker or supervisor to assist in cutting the shelving.
OD. Politely request that the customer to go to the service desk and ask for the cutting specialist on duty.