The office copy machine was always down for repair. As the office manager, Mieko decided to purchase a new photocopier instead of continuing to rent the old machine. She was sure that in the long-run the company would end up saving money by purchasing a new unit. However, Mieko is questioning her decision. She wonders just how much money the company will save and now employees are complaining that the new machine does not have a built-in stapler. Marilyn is experiencing:.