subject
Business, 26.03.2021 21:10 punchbug007

Endeavor Communications, a long distance provider, is reevaluating its account management department for handling customer service questions and requests. During the 2:00 pm to 10:00pm time period, past data show that calls to the account management department occur at an average rate of one call every 7.1 minutes. A study of past service times indicate that the average time to process a caller's question/request is 5.1 minutes. Like other phone systems, when a call comes in and all the servers are busy, the caller hears a message telling them to hold until the next server is available. Top management at Endeavor Communications understands that the staffing decision involves the analysis of trade-offs. Increasing the number of servers will reduce the waiting times and increase the probability of immediate service at a higher cost with more idle time for the servers. Management has decided that the GOAL of the account management department is to immediately answer and service at least 90% of the incoming calls during the busiest time period of 2:00pm to 10:00pm. They have asked you to determine the staffing level that will help them meet this goal. Also, they’d like you to provide your own recommendations. I have the answers but I need to know how they got them.1. What is the probability there are exactly 2 customers in line in a two-server model? .0212. What is the probability there are fewer than 2 customers in the system in a two server model? .8093. What is the probability there are fewer than 1 single customer in the line in a three-server model? .994. What is the probability there are more than three customers in the system in a two-server model? .0255. What is the probability there is more than one in line in a one-server model? .3726. What is the probability of being served immediately in a three-server model? .960=.485+.349+.1267. What percentage of the time is the server busy in a two-server model? .3608. On average, how much time does a customer spend in line in a single-server model? 13.089. On average, how many customers are on hold in a two-server model? .1110. How many employees are required to meet the account management department’s goal? 3

ansver
Answers: 1

Another question on Business

question
Business, 22.06.2019 11:00
Acoase solution to a problem of externality ensures that a socially efficient outcome is to
Answers: 2
question
Business, 22.06.2019 13:40
Determine if the following statements are true or false. an increase in government spending can crowd out private investment. an improvement in the budget balance increases the demand for financial capital. an increase in private consumption may crowd out private investment. lower interest rates can lead to private investment being crowded out. a trade balance in sur+ increases the supply of financial capital. if private savings is equal to private investment, then there is neither a budget sur+ nor a budget deficit.
Answers: 1
question
Business, 22.06.2019 21:00
After hearing a knock at your front door, you are surprised to see the prize patrol from a large, well-known magazine subscription company. it has arrived with the good news that you are the big winner, having won $21 million. you have three options.(a) receive $1.05 million per year for the next 20 years.(b) have $8.25 million today.(c) have $2.25 million today and receive $750,000 for each of the next 20 years.your financial adviser tells you that it is reasonable to expect to earn 13 percent on investments.
Answers: 3
question
Business, 23.06.2019 02:00
Acompany sells garden hoses and uses the perpetual inventory system to account for its merchandise. the beginning balance of the inventory and its transactions during september were as follows:
Answers: 2
You know the right answer?
Endeavor Communications, a long distance provider, is reevaluating its account management department...
Questions
question
Mathematics, 08.12.2020 22:00
question
Mathematics, 08.12.2020 22:00
question
Mathematics, 08.12.2020 22:00