Business, 25.03.2021 17:40 victoriapellam04

Soltura Products Inc. has a training program for its customer service representatives that tests trainees' abilities to interact with customers through role-playing exercises. Every time a trainee enacts a situation, he or she receives instantaneous feedback about the task and a specific type of reinforcement to either encourage or criticize their responses during the enactment. In the context of instructional strategies, this is most likely an example of . a. overlearning b. immediate confirmation c. behavior modeling d. active practice

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