Interwest receives government funding and that funding is tied to the accuracy of the reports put out by its information system. The CFO, Singh, is concerned about whether the employees are properly incentivized to input the data accurately. So she enlists the help of the CEO, Manzoni, to plan a retreat in which she highlighted the importance of proper data entry to the 10 hospital administrators that are in charge of running the hospitals. Six months later the data accuracy problems are as bad as they ever were. Manzoni needs help, what do you recommend? 1. What are the potential sources of the problems? 2. What information would you want to analyze? 3. What actions might you recommend to increase the accuracy of data entry? 4. How does your view of behavior affect how you might address this consulting assignment? Economic concepts from Chapter 1 that you could integrate into your response: Organizational Architecture and Incentives. Economic concepts from Chapter 2 that you could integrate into your response: (a) Marginal Analysis, (b) Opportunity Cost, (c) Alternative Models of Behavior, (d) The Economic Model, and (e) Utility.

Answer is explained in the explanation section below.

Explanation:

Solution:

1.

a) Ambiguity in data entry.

b) Inaccurate reporting and planning are lacking.

c) Teamwork inefficiency.

d) A lack of a well-organized data entry system.

e) The lack of access to better patient care.

2.

Whether or not resources are being adequately used, as well as the cause of worker inefficiency, which may include their working conditions and wage package. The problem may have been exacerbated by poor management and a lack of flexibility and organization.

3.

a) Appointing more competent and effective employees and dismissing inefficient ones after adequate training.

b) Introducing incentive programs for overtime and high-performing employees.

c) Oversight of data entry on a regular basis, including proper auditing.

d) A separate department and personnel should be formed for data entry.

e) Development of cutting-edge technologies to help in real-time data entry.

f) Recruiting workers on a trial basis and choosing the most efficient.

g) More funds should be dedicated to infrastructure and treatment facilities development.

h) Informal Organization is introduced.

When people communicate with one another, they form a network of interpersonal relationships that determines how they function together in practice. This will improve teamwork as well as the relationship between management and administrators, lowering tensions and promoting harmony.

4.

Rather than firing incompetent employees, we should provide them with adequate training in data entry into the company's management information system.

The state of a non-profit organization can be improved by proper preparation, organizing, managing, and distributing work load.

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