Is the following scenario a partnership? Performing in a twenty-piece band with a rotating showcase of trumpeteers. No

Yes

The dollar value generated over decades of customer loyalty to your company is known as brand equity. viability. sustainability. luck.

Which of the following is a characteristic that can be used to guide the design of service systems? a. services cannot be inventoried. b. services are all similar. c. quality work means quality service. d. services businesses are inherently entrepreneurial. e. even service businesses have internal services.

Which steps would you take to determine how much an employee should be paid? select all that apply. determine the number of hours the employee was scheduled to work. determine the number of hours the employee worked. determine whether the employee worked overtime hours. determine whether any of the days worked are holidays that receive holiday overtime payment rates. determine the hourly rate this employee earns. determine whether this is a new employee.