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Business, 26.01.2021 18:00 clay373

When are conflict resolution skills required in the consumer service industry? A. When the customer service representative is following up with a customer after their Issue has been resolved.
B. When the customer service representative has personally offended the customer
C. Any time a customer requires assistance from a customer service representative.
D. When the customer is not in a frame of mind to begin the assessment phase of customer service.

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