Refusing Typical Requests and Claims Choose the best about refusing direct requests and claims
1. When refusing typical requests:
Eliminate the buffer.
Think about the reaction of the receiver.
Employ the direct strategy.
2. When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused?
On the myriad reasons why the company is unable to donate.
On the positive attributes of the charitable organization.
On the state of not-for-profit giving and donation cycles
3. You do not need to provide reasons when refusing an internal request.
A. True
B. False
Read the following scenario:
You are the owner of a small chain of coffee shops. You were recently invited to a local business luncheon hosted by the mayor of your city, but you cannot attend the event. You send the following invitation refusal letter.
Which Brew Coffee Company
4356 Bean Plaza
Blend, OR 98675
(333) 349-3432
May 13, 2009
Mayor Charles Frank
City Hall
3495 Galvin Boulevard
Blend, OR 98675
Dear Mayor Frank:
Your hard work during your last three months in the office has clearly paid off The downtown beautification project is a colorful success with the addition of potted plants, flower beds, and window boxes. Thank you for being an integral part of ment for d town shoppers and ant now a visitors.
I feel privileged to have received an invitation to your downtown business owners luncheon next month. Although I must decline your invitation, it is for a reason I am sure you can appreciate. Which Brew is now ready to open a series of bakeries called WhatDough. The grand opening of our first WhatDough bakery is on the day of your luncheon. Because I would love to have the opportunity to visit with you, may I invite you to cut the ribbon at our next WhatDough grand opening? I am aiming for the second week of August, but I will call to confirm the date and time.
The people who come into our stores are friendly and value this community. You have helped develop this positive attitude through your dedication to downtown redevelopment. Thank you again for the invitation. I will contact you next week regarding the date and time of our next grand opening ceremony.
Sincerely,
Dina Jones
4. The closing of this message follows the writing plan for refusing routine requests.
A. True
B. False