Van is an administrative assistant for a classic car company specializing in Ford Mustangs. The manager of the shop asks him to proofread a message she is going to send to all employees. Read the message:
Date: May 10
To: All Employees
From: Anne Leller
Manager, Classic Car Restoration Inc.
Subject: Three Shelby Mustangs
You all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for Bruce Willis, one of our best clients. We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on all three cars. Additionally, the client purchased the original radios for each car, so we have to install those too. I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request.
1. What critique can Van make of the body of the letter?
A. Provides no explanation.
B. Fails to reveal reader benefits.
C. Reveals confidential reasons.
2. What error should Van identify in the body of the letter?
A. Fails to offer a clear explanation.
B. Uses negative words.
C. Demonstrates that the matter was taken seriously.