Leading and lagging indicators 72 Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric "customer satisfaction ratings," which of these performance metrics are leading indicators and which are lagging indicators? Total sales Employee turnover Market share Number of shipping errors Median training hours per employee Number of new customers

Jason is looking for an engagement ring to offer his girlfriend. he has found a similar ring at each of four different jewelry stores. he doesn't have enough money to pay for the ring in cash, so he is planning on opening a line of credit (credit card) at the store he ends up buying the ring from. the chart below outlines the difference in the price of the rings the different stores offer as well as the difference in credit options. jason plans to pay off the ring purchase in 36 months. according to the information in the table, which of the jewelry stores will have the cheapest ring in the end?