Which of the following is NOT part of a Kaizen event? Question 1 options:

Specific action

Focus on the process

Individual action

Immediate action

Question 2 (5 points)
Which of the following is NOT usually part of a service recovery strategy?

Question 2 options:

Conveying regret,

Addressing the problem as soon as possible

Providing compensation.

Explaining the customers role in the problem

Question 3 (5 points)
Even a few minutes of having strong anger directed at a person can impact their immune system for hours afterwards.

Question 3 options:
True
False
Question 4 (5 points)
Kaizen means:

Question 4 options:

Big Problem

Good Change

Continuous Improvement

Efficient System

Question 5 (5 points)
Continuous improvement means that when a significantly large issue arises, it will be addressed immediately.

Question 5 options:
True
False
Question 6 (5 points)
Which of the following is NOT recommended as a strategy for handling angry customers?

Question 6 options:

Get a manager if all else fails

Listen carefully

Refer to policies

Use a loud, positive speaking voice

In a team environment, a coordinator is? a person with expert knowledge or skills in a particular area the team needs. a good listener who works to resolve social problems among teammates. a leader who team members focus on their tasks. a good networker who likes to explore new ideas and possiblities.

Abank provides its customers mobile applications that significantly simplify traditional banking activities. for example, a customer can use a smartphone to take a picture of a check and electronically deposit into an account. this unique service demonstrates the bank’s desire to practice which one of porter’s strategies?

Fred smithers, a recent college graduate decided to open his own portable juice bar, smithers smoothies, to wheel around newport beach. you, a trusted friend of fred, are a business major that has also recently graduated and agreed to handle the books for a while to get some practical experience and have a favor that you can ask of fred in the future. given the following five transactions concerning the new venture, prepare the necessary journal entries for the transactions, post the journal entries to appropriate t accounts and prepare a trial balance as of the end of the month in order to answer to the necessary may 2: fred invests $12,000 of his own money to start the new company. this money was obtained from a part-time job working at a legal firm while he was in school. may 3: fred spent $5,100 cash to purchase a refrigerated trailer that he can pull behind his car and set up at the beach. under your advice, fred agrees to place the new asset under an account called "equipment." may 6: fred bought $640 of supplies on account from the flav-o-rite confectioners company. because they will last longer than a single accounting period fred agrees to record them as, "supplies" as per your suggestion. may 13: fred sat on the beach for six hours without a single sale and was feeling very down. right before he left, however, a plumber escorting his family reunion along the beach stopped by his stand and bought $800 worth of smoothies for the entire family. under your advice, fred agrees to call this cash revenue, "sales." may 15: excited about his new venture, fred withdraws $350 from the company to take his girlfriend out to dinner. what would be the balance in the cash account at the end of the period following the posting of all the transactions?