When management structures the organization, it clarifies who gets to make decisions, how many people report to one manager, and how many different departments the company needs in order to operate effectively.

True.

Explanation:

When management structures the organization, it clarifies who gets to make decisions, how many people report to one manager, and how many different departments the company needs in order to operate effectively.

Basically, structuring an organization typically involves making strategic decisions between choosing decentralization or centralization decision-making policy.

Hence, structuring an organization includes making strategic decisions with respect to span of control such as stating or deciding on how many employees will report to a manager, functions of each managers and the departmentalization of each department in the organization so as to successfully achieve its aims, goals and objectives.

c.

clarify customers’ doubts only when asked.