Rita is a customer service representative who is working toward a resolution with an unhappy customer. She has already set the tone of the encounter by establishing that she will try to resolve the issue calmly and civilly. What should she do next? negotiate a win-win solution
agree on what the problem is
work toward possible solutions
gather all of the facts

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Having a long credit that will be corrected is better that a short credit that is clear is simply because with long credit history, a prospective lender can see how you have operated your credit facility over a considerable period. nobody's credit history is perfect - everyone has at least 1 or 2 lapses on their record. have short history of your credit doesn't show patterns or trends of persistent late payments.