Business, 28.10.2020 17:10 sarah192002

Discuss the customer’s role as a productive resource for the firm. Describe a time when you played this role. What did you do and how did you feel? Did the firm help you to perform your role effectively? How?

Answers: 3

Show answers

Answers

A. Customers play important productive roles especially in the creation and delivery of some repeatable services. The roles a customer plays "as a productive resource for the firm" include:

1. The customers act as some partial employees in enhancing the productivity of the firm.

2. The customers contribute to the organization by supplying their valuable time, effort, ideas, and other resources.

3. Without customers playing productive roles, some services cannot be provided to them. Sometimes, the customers actively serve themselves. A typical example is at restaurants and other self-service firms.

4. Customers suggest valuable solutions to resolve some product and service problems.

B. At shopping malls, and even calling for the services of a plumber or electrician,the customer serves in many ways. She pushes the trolley around to pick the goods she requires and afterward, pushes them to the cashier for payment. She helps the plumber or electrician with repair materials or make suggestions on how to solve repair problems.

C. The customer sometimes feel that the plumber or electrician would mess up the repairs without their thoughtful input.

D. Some firms help the customer to perform this role as "a productive resource" when they provide serviceable trolleys for shopping or when they send in some respectful and competent repair people, who dress decently without oozing some offending odor.

Explanation:

It is only some discourteous firms that do not recognize that their customers play an important role as a productive resource. For some service organizations, their services cannot be consummated without the active participation of the customer. It is, therefore, imperative that firms help their customers to perform this role effectively and efficiently.

Answer from: Quest

1. avoid them

2. a talk with them

3. ask someone you trust

4. ignore

5. call police

Answer from: Quest

1) d 2) d 3) c 4) d 5) a 6) c 7) a 8) b 9) a 10) a 11) d 12) c 13) c 14) d 15) a 16) a 17) d 18) c 19) c 20) c

Another question on Business

Business, 21.06.2019 21:30

In its 2016 annual report, caterpillar inc. reported the following (in millions): 2016 2015 sales $38,537 $47,011 cost of goods sold 28,309 33,546 as a percentage of sales, did caterpillar's gross profit increase or decrease during 2016? select one: a. gross profit increased from 26.8% to 28.6% b. gross profit decreased from 28.6% to 26.5% c. gross profit increased from 71.4% to 73.2% d. gross profit decreased from 73.2% to 71.4% e. there is not enough information to answer the question.

Answers: 2

Answer

Business, 22.06.2019 03:20

The treasurer for pittsburgh iron works wishes to use financial futures to hedge her interest rate exposure. she will sell five treasury futures contracts at $139,000 per contract. it is july and the contracts must be closed out in december of this year. long-term interest rates are currently 7.30 percent. if they increase to 9.50 percent, assume the value of the contracts will go down by 20 percent. also if interest rates do increase by 2.2 percent, assume the firm will have additional interest expense on its business loans and other commitments of $149,000. this expense, of course, will be separate from the futures contracts. a. what will be the profit or loss on the futures contract if interest rates increase to 9.50 percent by december when the contract is closed out

Answers: 1

Answer

Business, 22.06.2019 12:10

In year 1, the bennetts' 25-year-old daughter, jane, is a full-time student at an out-of-state university but she plans to return home after the school year ends. in previous years, jane has never worked and her parents have always been able to claim her as a dependent. in year 1, a kind neighbor offers to pay for all of jane's educational and living expenses. which of the following statements is most accurate regarding whether jane's parents would be allowed to claim an exemption for jane in year 1 assuming the neighbor pays for all of jane's support? a.no, jane must include her neighbor's gift as income and thus fails the gross income test for a qualifying relative.b.yes, because she is a full-time student and does not provide more than half of her own support, jane is considered her parent's qualifying child.c.no, jane is too old to be considered a qualifying child and fails the support test of a qualifying relative.d.yes, because she is a student, her absence is considered as "temporary." consequently she meets the residence test and is a considered a qualifying child of the bennetts.

Answers: 2

Answer

Business, 22.06.2019 15:40

Colter steel has $5,550,000 in assets. temporary current assets $ 3,100,000 permanent current assets 1,605,000 fixed assets 845,000 total assets $ 5,550,000 assume the term structure of interest rates becomes inverted, with short-term rates going to 10 percent and long-term rates 2 percentage points lower than short-term rates. earnings before interest and taxes are $1,170,000. the tax rate is 40 percent earnings after taxes = ?

Answers: 1

Answer

You know the right answer?

Discuss the customer’s role as a productive resource for the firm. Describe a time when you played t...

Questions