2. In order to expedite basic performance improvement team functioning, the team should: A. Establish ground rules. B. Perform force field analysis C. Use unstructured brainstorming D. Use structured brainstorming 3. Which of the following is the most important to guide the performance improvement team’s process? A. Organizational vision statement. B. Organizational mission statement. C. Customer process requirements. D. Top management’s requirements.

2-  A. Establish ground rules

3-  D. Top management’s requirements.

Explanation:

2- An effective team is a well-integrated team, where the flow of information occurs effectively and where each member feels equally respected and an important part of the team, being able to contribute with ideas and feedback.

Therefore, for there to be cohesion and improvement of the team's performance, it is necessary to establish basic rules, to guide the behavior and actions of members and for there to be equality among all, in order to avoid conflicts and organize work.

3- to guide the process of the performance improvement team, the most important alternative is the requirements of senior management.

It is the managers who will coordinate, monitor and guide the action plans and develop the fundamental requirements for the execution of the business actions that will lead to the fulfillment of the objectives and goals.