Guest Expectations + = Guest Satisfaction

ambiance

anticipated value

perceived value

associate friendliness

How can surveys and questionnaires be used to gather data for informal reports? surveys and questionnaires should be used only to gather data for formal reports. surveys and questionnaires can be used to collect confidential information for informal performance reviews. surveys and questionnaires allow you to collect data efficiently and economically from groups of people?

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What are two benefits of consumer programs