Felgas, a manufacturer of felt gaskets has production capacity of 1,000 units per day. Currently, the firm sells production capacity at $5 per unit. At this price, all production capacity gets booked about one week in advance. Some customers have said that they would be willing to pay twice as much if Felgas had the capacity to be available on the last day. About 10 days in advance, demand for the high-segment is normally distributes with a mean of 250 and a standard deviation of 100. How much production capacity should Felgas reserve for the last day?

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap