Business, 16.04.2020 17:05 emilyarvin

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?

A. To clarify role expectations
B. To help the group survive
C. To create cohesiveness
D. To emphasize the groupâ€™s important values
E. To help individuals avoid embarrassing situations

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