Should you use a buffer or can you be direct when refusing Mr. Wright's request? a. Business is no-nonsense and being gentle when refusing a gift is not necessary. Being direct doesn't hurt. b. A buffer helps by softening the blow, for example, when a donor's gift is rejected. When in doubt, use a buffer. c. Bad-news messages always require a buffer. It's the best option when a businessperson wants to be polite.

Explanation:

The word "buffer" though used in many fields, in terms of business it is closely associated with communication.

A buffer should be used mainly to convey a bad news along with the inserted note of buffer, where the buffer is inserted in such a way that it reduces the severity of the message.

Here in the given situation Mr.Wrights's request is going to be refused, we can be polite instead of providing direct message. So, inserting the buffer would be the right choice to handle business communication in a polite way.

answerindustrial revolution;