As you take the following self-assessment, think about how well you engage in various listening behaviors during difficult conversations – conversations where there is disagreement, strong emotion, and perhaps even antagonism. When you encounter these difficult conversations, how well do you engage in the following listening attitudes and behaviors? Select your answers from the rating scale provided.

1. I want to hear of other's opinions – even when I think i might disagree.

a. Disagree Strongly
b. Disagree Somewhat
c. Agree Somewhat
d. Agree Strongly

2. I go out of my way to find out what others are thinking.

a. Disagree Strongly
b. Disagree Somewhat
c. Agree Somewhat
d. Agree Strongly