Business, 31.03.2020 01:06 shyyyy13

In the gap model of service quality, gap 3 represents the gap between a. the service that customers receive and the service they want. b. what the company provides and what the customer is told it provides. c. the service quality specifications and the service that is actually provided. d. what customers want and what management thinks customers want.

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In the gap model of service quality, gap 3 represents the gap between a. the service that customers...

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