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Business, 30.03.2020 21:24 algahimnada

Select a business/company that you feel does not understand the psychology of waiting and provide examples in their process where they could manage the customer's perception of waiting better using the article's. The examples you provide must be linked to a principle from the Norman and Maister's articles. Provide 3 examples along with the corresponding principle from the psychology of waiting articles. Instructions: Number each example and separate each example with a blank line. Start your answer with the business name (must be a real business e. g. McDonald's, Starbucks, Harkins, Macy's, Nike, etc.) and then follow with the 3 examples. Each example should briefly describe how they don't manage waiting and the principle it links to (3-4 sentences). All principles can be found in the as answers in the matching questions. You should not use any businesses listed in the articles in your example, even if the business is quoted in the article for a different principle than the one you are referring to.

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