It is time to visit your doctor for your annual check-up. Dr. Kapoor checks your vitals, draws blood for testing, and weighs you. She tells you that you are fit and healthy and hands you your chart with a gold star on it. Identify all of the relevant characteristics for this service product experience:

The relevant characteristics for this service product experience are:

1. Intangibility

2. Little standardization

3. Simultaneous production and consumption

Explanation:

1. Intangibility: This refers to the characteristic product service which the consumer didn't see.

Dr. Kapoor handed the file to the patient with a gold star on it approving the patient's health fitness. The patient never saw what was done to ascertain his fitness. This product service is intangible.

2. Little standardization: Dr. Kapoor checked vitals, drew blood for testing and weighed the patient. She didn't go into other intensive check-up operations. The ones she carried out are the little standardizations in product service.

3. Simultaneous production and consumption: This service product experience refers to the movement of the service to the consumer or the movement of the consumer to the service.

The patient (consumer) went to visit the doctor for check-up (service ).

answer; ///i believe the answer is (d) procedures to control the quailty of your product;