XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to ?

As part of the process, the HR department's first step should be to identify which sales representatives need technical training. In the instructional design process, the first and perhaps the most important step is to analyze the requirements. In this case, XYZ equipment firm is facing an issue of poor employees performance after an influx of new sales employees. To solve the issue, HR department has implemented a training program, so the first step of the process would be to identify the sales employees who are in need of technical training and are performing poorly. Because not all sales employees would require the technical training only those who are performing poorly.