1. Based on the background facts described in Chapter 1, draft a mission statement for Personal Trainer. Consider the firm’s overall direction, and the services, products, and experiences the company might want to offer its customers in the future. In your statement, consider all the stakeholders affected by Personal Trainer’s operations. 2. Susan and Gray probably will need more information about the proposed system. Make a list of people whom they might want to interview. Also, suggest other factfinding techniques they should consider. 3. Consider the internal and external factors that affect information systems. Which factors, in your opinion, will have the greatest impact on the system proposed for the new supercenter? Explain your answer. 4. At the conclusion of the preliminary investigation, Susan and Gray will deliver a written summary of the results and deliver a brief presentation to Personal Trainer’s management team. Prepare a list of recommendations that will help make their written and oral communications more effective. Put your list in priority order, starting with what you consider to be the most important suggestions. Before you complete this task, you should review Part A of the Systems Analyst’s Toolkit, which provides suggestions for oral and written presentations.