1. You are a manufacturing and production consultant. You were recently hired to investigate the production line of a large manufacturer. You’ve completed the investigation and have some ideas that should help the company operate more efficiently. How should you transmit your ideas?
You should use:

a) A wiki
b) A report or proposal
c) A teleconference
d) A letter

2. Technology and competition continue to accelerate the pace of business; thus, business writers switch to increasingly faster means of communication. Consider the following scenario, and determine if a faster communication channel would be more appropriate.
Marco is on the phone with a client. He needs to get his boss’s approval for an immediate change in the client’s contract. Marco writes his boss an e-mail.

a) Marco should send an instant message.
b) Marco should put his request for approval in a memo.
c) Marco has chosen the correct channel.