In the section "choosing off-the-shelf software", eight criteria are proposed for evaluating alternative packages. If the choice was instead between alternative custom software developers rather than existing software packages, what criteria would be appropriate for selecting and comparing among competing bidders for the development of an information system? Define each criterion.

Qwest airlines has implemented a program to recycle all plastic drink cups used on their aircraft. their goal is to generate $7 million by the end of the recycle program's five-year life. each recycled cup can be sold for $0.005 (1/2 cent). a. how many cups must be recycled annually to meet this goal? assume uniform annual plastic cup usage and a 0% interest rate. b. repeat part (a) when the annual interest rate is 12%. c. why is the answer to part (b) less than the answer to part (a)?