After carefully considering the most recent employee survey results, you decide that Applebee's core issue is that employees feel that they have no control over how they do their jobs, which makes them feel unable to provide the best customer service that they can. Knowing this, which critical psychological state will you be most targeting in your job redesign initiative?
1. Experienced responsibility for outcomes of the work
2. Knowledge of the actual results of work activities
3. Growth need strength
4. Experienced meaningfulness of the work

The correct answer is Experienced responsibility for outcomes of the work.

Explanation:

Management by results, also known as administration by objectives, tries to improve the effectiveness of an organization through greater responsibility and employee involvement in its own activity.

The management by results began to be formulated to prevent the daily activity from trapping the company and preventing it from achieving its main objectives. Since then it has undergone a constant evolution and, at present, it could be defined as a dynamic management system of the company that seeks to integrate its growth and profit objectives with the need for development, not only of management but also of each of the links of the organization, administrative units, branches, etc.

The management by result sparte a joint strategic plan, precise, known in advance and well defined in the time that leads to realistic results, possible to achieve in the established period of time. From this strategic plan, which defines the general objectives, responsibilities are structured throughout the organization, defining specific objectives for each department, section and, even, for each employee.

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