Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card.
What should Jerry do when dealing with the client?
a. Use computer jargon when talking with the client
b. Explain that you are certified and don't need his help
c. Ask the client to backtrack and see what things he tried in order to fix the computer
d. Complement the client on his knowledge
e. Check the simple things first to make sure you do not miss anything