As a new employee in the organization, you are asked to produce a report on customer service issues. Which of the following might be the BEST format for the report? A. An executive dashboard, to graphically compare and contrast service issues B. An indirect approach, to convince the manager of the validity of your research technique, logic, and reasoning C. A persuasive approach, to ensure the document is short and to the point in addition to being easy to follow D. A direct approach, because they are generally easier to follow than any other type of approach E. An electronic document, to show the manager you are tech-savvy and able to use the latest technologies

The correct answer is letter "B": An indirect approach, to convince the manager of the validity of your research technique, logic, and reasoning.

Explanation:

There are two forms of presenting formal reports. The direct report shows the central idea of the report at first and the supporting ideas at the end. This is more frequently used for business purposes. The indirect report portraits the supporting ideas or evidence at first and comes up with the central idea at the end.

As a new employee presenting a report about customer service issues, it is better to select the indirect approach because by giving the supporting evidence at first, your manager will have the objective ideas clearly stated and is likely to understand why the new employee got to his or her conclusions. Some managers consider reporting the central ideas at first could be a signal of arrogance.

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