Saddle Up, a small tack store in Massachusetts, stresses a culture of excellent customer service. To ensure customer satisfaction, the store allows customers to return most items hassle-free, even certain items that have been opened and used, such as boots, helmets, and saddles, as long as they are still in good condition. The store has a bargain section at the back of the store to sell returned items at lower prices. However, certain items, such as vet supplies, fly spray, supplements, and tack cleaning supplies, can only be returned if they are still sealed. In implementing its return policy, the store trusts its employees to:

a. always check with the corporate office before accepting a return.
b. ask customers for detailed reasons for their returns.
c. use their best judgment.
d. adhere to strict guidelines.
e. only take back items that are in new condition.