The upper management of a large national insurance company has passed along the new goal of improving customer service to the district managers. The district managers will set goals to be achieved over the next 6 to 24 months as part of planning.

Tactical Planning

Explanation:

The district managers, both because they are lower-level managers, and because they have set their plans for the next 6 to 24 months (a period relatively short when it comes to planning) are engaging in tactical planning.

Tactical plans are those made for the short-term, with very specific objectives, that are aimed at carrying out the higher-level strategic plans that usually have broader goals, a longer time span, and are devised by upper managers.

The correct answer is letter "B": tactical planning .

Explanation:

Tactical planning refers to the steps companies take to achieve tasks in the short-term that are part of a bigger objective of the firm. These types of plans are concerned with the put-in-practice of strategic plans that could work in the units of the entity. Tactical planning can be implemented in the different departments of the company individually and tend to be implemented by mid-rank managers.